Policies
QUALITY POLICY
Apametal – Aparelhagem Metálica, Lda practices a management centered on Quality, based on the commitment of all its staff and employees, aiming to guarantee the quality of the company’s success in the long term.
The continuity of our Customers’ satisfaction and loyalty, centered on innovative solutions, can only be achieved using work processes that facilitate everyone’s contribution to achieving the goals we set for ourselves.
To implement this policy, Apametal – Aparelhagem Metálica, Lda intends to continuously ensure:
• Satisfying customers’ needs and expectations, responding to their requirements;
• Compliance with applicable legal and contractual requirements;
• The development of employees’ skills, through education, continuous training and experience;
• The continuous improvement of the products and services provided and the effectiveness of the quality management system, implementing and periodically reviewing it;
• Establishing realistic goals and objectives.
The Quality Policy is reviewed by the Management, whenever it is necessary to adapt it to the company’s reality, being complemented with the definition of the objectives that make it operational.
PRIVACY POLICY
Apametal – Aparelhagem Metálica, Lda. operates the website https://grupometal.com (the “Service”).
This page gives you information about our policies regarding the collection, use and disclosure of Personal Information when you use our Service.
The General Data Protection Regulation – Regulation 2016/679 of 27 April, considers personal data to be “information relating to an identified or identifiable natural person (‘data subject’). A natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, identifiers electronically or to one or more specific elements of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.”
1. Collection and Use of Information
Depending on the way the Customer interacts with Apametal, Lda (online, offline, over the phone and/or in person), we collect various types of information about them, as described below:
Personal contact information: this includes information that you provide to us that allows us to contact you, such as your name, postal address, email address, social media details or telephone number.
Demographic information: Any information that describes your demographic or behavioral characteristics. Some examples include your date of birth, age or age group, geographic location (eg zip code), favorite products, hobbies and interests, as well as household or lifestyle information.
Technical computer/mobile device information: any information about the computer system or other technological device you use to access one of our websites or apps (applications), such as the Internet Protocol (IP) address used to connect your computer or device to the Internet, type of operating system and also, type of web browser and version. If you access the Website via a mobile device, such as a smartphone, the information collected will also include, where permitted, your mobile phone’s unique identification number, advertising identifier, geolocation and other similar data relating to mobile devices, namely through the use of beacons.
Website/communication usage information: when browsing and interacting with our websites or newsletters, we use automatic data collection technologies in order to collect certain information about your activity. This includes information such as the links you click, the pages or content you view and for how long, as well as other similar information and statistics about your interactions, such as content response times, download errors, and duration of visits to certain pages. This information is captured through automated technologies such as cookies (browser cookies, flash cookies) and web beacons, and is also collected through third-party tracking services (such as Double Click, Google Analytics, Adobe Dynamic Tag Management and/or or Omniture). The consumer has the right to object to the use of such technologies.
Customer Feedback: This includes information that you voluntarily share with us about your experience using our products and services.
Customer Generated Content: This refers to any content created by you and which you then share with us on a social network or by uploading it to one of our websites or apps (applications), including using social media apps (applications), just like Facebook. Some examples include photographs, videos, personal stories or other similar media or content. Where permitted, we collect and publish Customer-generated content in connection with a variety of activities, including contests and other promotions, community website features, consumer engagement, and third-party social media activities.
Social media information: refers to any information that the consumer publicly shares on a social network or information that is part of their profile on a third party social network (such as Facebook) and that the consumer allows the social network to do so. third share with us. Some examples include your basic account information (e.g. name, email address, gender, date of birth, city of residence, profile picture, username, friend list, etc.) and any additional information or activities that the consumer allows to be shared by the social network of such third party. We receive your social network profile information (or parts thereof) whenever you download or interact with a Web Apametal, Lda application on a social network, such as Facebook, whenever you use a social network resource that is integrated into a website. Apametal, Lda, (such as Facebook Connect) or whenever you interact with us through a social network. For more information on how your information from a third party social network is obtained by Apametal, Lda, or to opt out of sharing such social network information, please visit the website of the social network in question.
2. For what purposes can we use your personal data?
Customer Service: We use your Personal Data for customer service purposes, including responding to your inquiries. This process normally involves the use of certain personal contact information and information related to the reason for your inquiry (eg technical question, product question/complaint, general question, etc.).
Contests, marketing and other promotions: with your consent, we use your Personal Data to provide you with information about products or services (eg communications or marketing campaigns or promotions). This can occur through means such as e-mail, advertisements, SMS, telephone contacts and postal mail or push notifications. Some of our campaigns and promotions may be carried out on third-party websites and/or social networks.
Social Media: We use your personal data whenever you interact with third-party social media features such as the “Like” functions to show you advertisements and communicate with you on social media. You can get more information about how these features work by referring to the respective settings of the third-party social network.
Personalization (offline and online): with your consent we use your personal data i) to analyze your preferences and habits; ii) to predict your needs based on your profile analysis, iii) to improve and personalize your experience on our websites and apps; iv) to ensure that the content of our websites and apps is optimized for you and your computer or device; v) to allow you to participate in interactive features.
Other General Purposes: We use your personal data for other general business purposes, such as conducting internal marketing and demographic studies, as well as evaluating the effectiveness of advertising campaigns.
Legal reasons or merger/acquisition: in the event that Apametal, Lda or its assets are acquired by another company or incorporated into it, including reasons for insolvency, we may share your personal data with any of our legal successors.
3. How do we keep your personal data safe?
We are committed to ensuring the protection of the security of the personal data made available to us, having approved and implemented strict technical and organizational measures in this matter. Compliance with these rules is an obligation for all those who access them.
– Restricted access to your personal data;
– Encrypted data transfer;
– Storage of personal data in encrypted form;
– Protection of information technology systems through firewalls;
– Permanent monitoring of access to information technology systems, preventing, detecting and preventing the misuse of your data.
3.1. How long do we keep your personal data?
When there is no legal obligation to keep personal data, your personal data will be kept for the time necessary for the purpose for which they were collected, after which they will be anonymized or destroyed.
Within the scope of the purposes described in this Privacy Policy, your personal data will be kept for a maximum period of 12 months, counted from the last contact made.
4. Access to personal data
At Apametal, Lda we guarantee the means that allow you to access your personal data, as Data Subject. If you wish to access your Personal Data, please contact info.apametal@grupometal.com.
5. Rectification of personal data
The Data Subject has the right to request, at any time, the rectification of his Personal Data, either through his User Account, or through a request to the data protection officer – info.apametal@grupometal.com.
6. Cookies
Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.
We use “cookies” to collect information. You can configure your browser to refuse all cookies or to tell you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some features of our Service.
6.1. Cookie DoubleClick
Google, as a third party provider, uses cookies to serve ads on our Service. Google’s use of the DoubleClick cookie allows Google and its partners to serve ads to our users based on their visits to our Service or other websites on the Internet.
You can opt out of using the DoubleClick Cookie in visit-based advertising by visiting the Google Ads Settings page: http://www.google.com/ads/preferences/
6.2. Behavioral Remarketing
At Apametal, Lda we use remarketing services to show you advertisements on third party websites after you have visited our Service. We and our third-party providers (third parties) use cookies to inform, optimize and serve ads based on your previous visits to our Service.
Google
Google AdWords remarketing service is provided by Google Inc.
You can opt out of displaying interest-based advertising in Google Analytics and customize Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads.
Google also recommends installing the Google Analytics Opt-out Add-on at -https://tools.google.com/dlpage/gaoptout – in your web browser. The Google Analytics Opt-out Add-on gives visitors the ability to prevent their data from being collected and used by Google Analytics.
For more information about Google’s privacy practices, see the Google Privacy and Terms webpage at: http://www.google.com/intl/en/policies/privacy/
Facebook
The Facebook Remarketing Service is provided by Facebook Inc.
You can learn more about Facebook’s interest-based advertising by visiting this page: https://www.facebook.com/help/164968693837950
To opt out of showing interest-based advertising on Facebook, please follow these instructions from Facebook: https://www.facebook.com/about/ads/#568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Standards Alliance. You can also opt out of Facebook and other participating companies through the Digital Advertising Alliance in the US
http://www.aboutads.info/choices/, the Digital Advertising Alliance in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance
http://www.youronlinechoices.eu/, or you can opt out using your mobile device settings.
To learn more about Facebook’s privacy practices, visit the Facebook Data Policy: https://www.facebook.com/privacy/explanation
7. Service Providers
We may transmit your personal data to third parties to provide services on behalf of Apametal, Lda, or to help us analyze how our Service is used.
These third parties have access to your Personal Information only to perform such tasks on our behalf, and are required to keep your data securely and to use it solely and exclusively for the purpose for which they were contracted, and once the data are no longer needed, they will be deleted immediately.
8. Compliance with the Law
We will only disclose your Personal Information when required to do so by law.
We inform you that the Portuguese administrative control authority in the field of data protection is the National Data Protection Commission, an entity against which you can appeal if you consider that we have violated the privacy policy.
9. Commercial Transactions
If Apametal, Lda is involved in a merger, acquisition or sale of assets, your Personal Information may be transferred. You will be notified before your Personal Information is transferred and becomes subject to a Privacy Policy different from the one set forth herein.
10. Safety
At Apametal, Lda we are committed to guaranteeing the protection of the security of the personal data made available to us, so we approve and implement strict measures in this matter.
Bearing in mind the great concern and commitment that Apametal, Lda reveals in the defense of privacy issues, we have adopted several security measures, of a technical and organizational nature, in order to protect the personal data made available to us against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of lawful treatment.
In this sense, on all our websites, the personal data collection forms require encrypted browser sessions and all personal data that you give us about you are securely stored on our servers, which are located in a Data Center at covered by all physical and logical security measures that we believe are essential for the protection of your personal data.
Notwithstanding the security measures adopted by Apametal, Lda, we are obliged to warn those who browse the internet that they must adopt additional security measures, namely ensuring that they use an updated PC and Browser in terms of properly configured security patches, with active firewall, antivirus and antispyware and make sure of the authenticity of the sites you see on the internet, avoiding sites whose reputation you do not trust.
Whenever credit card information is requested, this communication is carried out through a secure SSL line, when using browsers that allow it.
11. International Transfer
Your information, including personal information, may be transferred to – and maintained on – computers located outside of your state, province, country, or to another governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
If you are outside Portugal and choose to provide us with information, please note that the information, including personal information, will be processed in Portugal.
12. Links to Other Websites
Our website may contain links to other websites that are not operated by Apametal, Lda. The provision of such links is made in good faith, and Apametal, Lda cannot be held responsible for the eventual collection and processing of personal data carried out on these websites, nor be responsible for the accuracy, credibility and functionality of websites belonging to third parties.
13. Children’s Privacy
Our Service is not intended for anyone under the age of 16 (“Children”). Data from children is only collected with the authorization of the holder of parental responsibilities, so we do not knowingly collect personally identifiable information from children. If you are the parent or guardian, and you are aware that your child or guardian has provided us with personal information, please contact us.
If we become aware that we have collected Personal Information from children under the age of 16 without their consent, we will promptly take steps to remove that information from our servers.
14. Changes to this Privacy Policy
We may update our Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page.
15. Contact us
If you have questions about this Privacy Statement or the way Apametal, Lda processes your information, you can contact us at the email address: info.apametal@grupometal.com.
You can also contact us at:
Apametal – Aparelhagem Metálica, Lda.
Rua Alto do Forte, 5
2635-036 Rio de Mouro
Tel – +351 219 170 277 Call to national fixed network
Fax – +351 219 161 981 Call to national fixed network
